Refund Policy
Introduction
At Mountainxplorer, we are dedicated to providing an unforgettable and safe adventure for our riders. We understand that plans may change, so we have outlined a transparent and fair payment and refund policy. Please review the following terms carefully to understand our guidelines regarding bookings, cancellations, and refunds.
Booking and Payment
- 1. Booking Deposit: To secure your spot in the expedition, a non-refundable deposit of 30% of the total tour cost is required. This ensures commitment from all participants and allows us to make necessary arrangements.
- 2.Final Payment: The remaining 70% of the tour cost must be paid no later than 14 days before the expedition start date. Failure to complete the payment within the deadline may result in cancellation of your booking without a refund of the deposit.
Cancellation and Refund Policy
- 1. Cancellation by the Participant:
- Deposit Refund: The 30% booking deposit is partially refundable. If a participant cancels, 50% of the deposit will be refunded.
- Full Payment Refunds:
- Cancellations made more than one month before departure will receive a 70% refund, with 30% deducted from the total amount.
- Cancellations made within one month of departure are non-refundable. However, we may offer a date reschedule where possible.
- 2. Cancellation by Mountainxplorer Expedition:
- In the unlikely event that we must cancel a tour due to unforeseen circumstances (such as extreme weather, government restrictions, or operational issues), participants will have the option to:
- Reschedule for another available tour date
- Receive a full refund, including the initial deposit.
- Modifications to Bookings
- If you need to make changes to your booking, please contact us at the earliest. While we strive to accommodate modifications, they are not guaranteed and may be subject to additional charges.